Terms & Conditions

 

Thank you for using https://www.tigerfamily.com.sg (“this Website”), the official website of Tiger Family®. Please carefully review the terms and conditions (“T&C”) outlined below before using this website. Your use of this website signifies your acceptance and agreement to these terms and conditions. 

 

1. General Provisions

 

1.1. In these terms and conditions:

1. "we," "our," or "Tiger Family®" refers to Tiger Enterprise Corporation Pte Ltd.
2. "you," "customer," or "user" refers to the person accessing and using this website.
3. "Content" encompasses text, graphics, logos, icons, photographs, images, audio, computer programs, and other materials featured or displayed on our site.
4. "Price" denotes the merchandise's price on the order date.
5. "Merchandise" encompasses any goods you order through our site.

 

1.2. All merchandises available through this website are subject to the Terms of Use. By placing an order on this site, you confirm your understanding and agreement to be bound by the applicable Terms of Use.

 

1.3. These terms of use prevail over any other documents, including store policy documents, in case of any discrepancies.

 

1.4. Prior to using our ordering service on this website, customers must register as Tiger Family® members and provide complete and accurate information.

 

1.5. Tiger Family® reserves the right to decline membership registration or terminate existing customer registrations at its discretion.

 

1.6. While Tiger Family® will make reasonable efforts to fulfill orders, the company is not liable for order refusals or failures due to factors such as supply shortages or incorrect information.

 

1.7. Tiger Family® holds the right to reject orders that it deems unreliable for credit reasons.

 

1.8. Customers are responsible for orders placed using their web login account and indemnify Tiger Family® against third-party claims arising from such orders. Keeping registration information updated, including credit card details, is the customer's responsibility.

 

1.9. Merchandise and prices displayed on this website are for reference only and subject to change during transactions.

 

1.10. In-store promotions from distributors or third-party retail outlets do not apply to this website.

 

2. Merchandise

 

2.1. Merchandise availability may change without notice due to supply shortages or other reasons.

 

2.2. Tiger Family® strives for accurate item descriptions but does not guarantee current or error-free content.

 

2.3. Differences in web browsers and screens may lead to variations in merchandise images and colors. Tiger Family® is not liable for such inconsistencies. Customers can request returns if merchandise does not meet expectations, in line with our return policy.

 

3. Price

 

3.1. Tiger Family® aims to maintain accurate merchandise prices, but reserves the right to change prices and other information without prior notice.

 

3.2. Online prices may differ from those offered by distributors or third-party retailers.

 

3.3. All prices and charges on this website are in Singapore Dollars (SGD), and shipping charges will be transparently indicated during the order process.

 

3.4. Total delivery costs are itemized and displayed during the payment process. Customers with promotional codes are responsible for their correct use before confirming orders.

 

4. Payment

 

4.1. We accept Google Pay, Apple Pay and credit card payments via Visa, MasterCard, Amex and UnionPay. By placing an order, you authorize us to charge your provided credit card for the order amount upon acceptance.

 

4.2. Tiger Family® may change the online store's payment methods without prior notice.

 

5. Delivery

 

5.1. Delivery from the Tiger Family® online store generally takes 14 working days. Due to factors beyond our control, specific delivery dates and times cannot be guaranteed.

 

5.2. Deliveries cover all addresses in Singapore, including industrial, commercial, residential areas, and self-pickup stations.

 

5.3. Tiger Family® confirms orders based on merchandise availability. If we can't provide ordered items, we'll notify customers and may modify or refuse orders.

 

5.4. Tiger Family® holds the right to refuse delivery to customers at its discretion.

 

6. Changes/Cancellations of Orders

 

6.1. Orders cannot be changed once paid for.

6.2. Changes requested and accepted by Tiger Family® may incur handling fees.

 

6.3. Promotional items, gifts, and redemptions are subject to availability and may not be replaced if out of stock.

 

7. Ownership

 

7.1. Tiger Family® retains ownership until merchandise is fully paid for, with associated risks transferred upon delivery.

 

8. Intellectual Property Rights

 

8.1. All information on this website, including text, artwork, icons, trademarks, etc., is owned or controlled by Tiger Family® and protected by applicable laws.

 

8.2. You may not copy, reproduce, distribute, alter, or use website content without prior written permission from Tiger Family®.

 

9. Disclaimer

 

9.1. By using this website, you agree that Tiger Family® is not liable for direct, indirect, or consequential losses arising from your use of information and content on the website, or your access to other materials via the website. This includes any claims against Tiger Family® by third parties, based on (a) your use of the website, (b) violations of the website's terms, or (c) violations of law or third-party rights.

 

10. Force Majeure

 

10.1. If circumstances beyond Tiger Family's control (force majeure) prevent fulfilling obligations under this website, the company's liability is limited accordingly.

 

11. Changes to the Terms of Use

 

11.1. Tiger Family® may modify these terms without notice. Customers should review terms before submitting orders.

 

12. Applicable Law

 

12.1. These terms and conditions are governed by Singapore law, and customers agree to submit to the jurisdiction of Singapore courts.