Payment Methods:

Customers can purchase items using any of the following payment methods:

✓ Credit card (Visa/Master/Amex/Union Pay)

✓ Apple Pay

✓ Google Pay

All prices on this website are listed in Singapore dollars (SGD).

For more information regarding Payment, please email us at supportsg@tigerfamily.com.

Shipping and Delivery Services:

In order to provide you with the best online shopping experience, we will provide specially designed packaging boxes for all Tiger Family® spine protection schoolbags only. These packaging boxes are designed to protect the schoolbags from deformation or damage that may occur during shipping. We promise to arrange delivery within 14 working days after receiving your order. However, please note that Tiger Family® is not responsible for any delays, changes in delivery times, or failures to deliver that occur due to reasons beyond our control. 

Shipping Fees:

Standard Shipping Fee - $5 per orderFree Shipping - For orders above $100For more information regarding Shipping and Delivery Services, please email us atsupport@tigerfamily.com.

Warranty Duration and Coverage:

All products purchased from Singapore's physical stores and online platforms come with the following warranty coverage:

• General Warranty: One-year warranty against any manufacturing defects, which includes coverage for materials and workmanship. Please note that this warranty covers only the first claim and does not include normal wear and tear.
• Stitches: We provide a one-year warranty specifically for stitches, covering any malfunctions and issues not caused by user handling.
• Zipper: For zippers, we offer a six-month warranty that covers malfunctions and issues not caused by user handling.
  

Warranty Registration:

Please register your eligible purchase using the warranty registration form to take advantage of this coverage.

Repair Service:

If you need assistance with warranty claims or repairs, our friendly Customer Care team is here to help!

You can reach us via email at supportsg@tigerfamily.com or send us a message through the Tiger Family SG website chat. We kindly ask for your patience, as we may take up to 7 business days to process your request.