Payment Methods:

Customers can purchase items using any of the following payment methods:

✓ Credit card (Visa/Master/Amex/Union Pay)

✓ Apple Pay

✓ Google Pay

All prices on this website are listed in Singapore dollars (SGD).

For more information regarding Payment, please email us at supportsg@tigerfamily.com.

Shipping and Delivery Services

In order to provide you with the best online shopping experience, we will provide specially designed packaging boxes for all Tiger Family® spine protection schoolbags only. These packaging boxes are designed to protect the schoolbags from deformation or damage that may occur during shipping.The products purchased from this online shop are typically shipped by local Singapore Post Limited (SingPost), and we promise to arrange delivery within 14 working days after receiving your order (excluding pre-ordered items). However, please note that Tiger Family® is not responsible for any delays, changes in delivery times, or failures to deliver that occur due to reasons beyond our control.

 

Shipping Fees

Standard Shipping Fee - $5 per orderFree Shipping - For orders above $100For more information regarding Shipping and Delivery Services, please email us atsupport@tigerfamily.com.

Warranty Duration and Coverage :

All products purchased from our physical stores and online platforms are accompanied with 1 year of warranty period against malfunctions of specific components, and non-human-induced damages.

Warranty Registration :

If you are Tiger Family's member, registration for warranty is not mandatory. For other customers, to avail the warranty, you can register the warranty eligible purchase item via this form.

Repair Service :

You may contact our Customer Care team via email supportsg@tigerfamily.com , write us a message on Tiger Family SG Webstore. Please allow up to 7 business days for the request to be processed.